Delete your Nexo Saúde account
You can delete your account and personal data at any time, directly in the app or on the website.
Patients — immediate deletion
In the app: Profile → Delete account (at the bottom of the page). On the website: Patient portal → Settings → Delete profile and all my data.
Your account is deleted right away: login, points, bookmarks, notifications, community questions and registrations. If you signed in with Apple, access is also revoked on Apple's side.
Appointment and invoice history stays in your practitioner's records, which they are legally required to keep, but is no longer linked to your account.
Practitioners and clinics
In the app: Profile → Delete account (at the bottom of the page). In the web dashboard: Settings → Delete profile and all my data.
The subscription is cancelled and the Nexo team deletes the account, public profile and personal data within 1 month, and confirms by email. Clinical and tax records that the law requires us to keep are retained for the legal period.
No access to the app?
Email us from the address on the account asking for deletion and we will handle it within 1 month.